https://wiki.vg/index.php?title=Unreal:Mobile_Development_Troubleshooting_Guide&feed=atom&action=historyUnreal:Mobile Development Troubleshooting Guide - Revision history2024-03-29T09:03:26ZRevision history for this page on the wikiMediaWiki 1.34.4https://wiki.vg/index.php?title=Unreal:Mobile_Development_Troubleshooting_Guide&diff=15481&oldid=prevTkTech: Style updates. Typs.2020-04-04T00:05:59Z<p>Style updates. Typs.</p>
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<td colspan="2" style="background-color: #fff; color: #222; text-align: center;">Revision as of 00:05, 4 April 2020</td>
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<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"><em>This page is currently under construction, more errors and solutions will be added over time. </em></del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">[[Category:Troubleshooting]]</ins></div></td></tr>
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<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">ICON = |</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">HEADING = Mobile Development Troubleshooting Guide |</ins></div></td></tr>
<tr><td colspan="2"> </td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">CONTENT =</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div>[<del class="diffchange diffchange-inline">[Category</del>:<del class="diffchange diffchange-inline">Troubleshooting]</del>]</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">Here is your one stop shop to find solutions to the most common mobile development and packaging. Take a look to see if the problems you are experiencing are listed and if so what steps you can take to fix the bug. If these fixes do not work, there will be a list of information needed when you make a post on the '''</ins>[<ins class="diffchange diffchange-inline">http</ins>:<ins class="diffchange diffchange-inline">//answers.unrealengine.com Answerhub</ins>]<ins class="diffchange diffchange-inline">''' detailing your specific error.</ins></div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">| class</del>=<del class="diffchange diffchange-inline">"MainPageBG" style</del>=<del class="diffchange diffchange-inline">"width:100%; border:0px solid #4C4C4E; padding:2px 5px 5px; background:#F0F0F0; vertical-align:top; color:#000000;" |</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>=== <ins class="diffchange diffchange-inline">Additional Resources </ins>===</div></td></tr>
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<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">{| style="width:100%; border:none; background:none;"</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div>Here are a few extra pages that may help determine if the error you are seeing is a bug in engine or a compatibility error with the specific device you are using.</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">| style="width:280px; text-align:center; white-space:nowrap; color:#000;" |</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"><div style="font-size:170%; text-align:center; border:none; margin:2 px ; padding:2px; color:#000;font-weight:bold;">Mobile Development Troubleshooting Guide</div></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">|}</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">Here is your one stop shop to find solutions to the most common mobile development and packaging . Take a look to see if the problems you are experiencing are listed and if so what steps you can take to fix the bug. If these fixes do not work, there will be a list of information needed when you make a post on the '''[http://answers.unrealengine.com Answerhub]''' detailing your specific error. </del></div></td><td colspan="2"> </td></tr>
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<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">{| id="mp-right" style="width:100%; vertical-align:top; background:#e9eff4;"</del></div></td><td colspan="2"> </td></tr>
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<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">| style="padding:2px;" | <h2 id="mp-dyk-h2" class="heading">Additional Resources</h2></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">|-</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">|}</del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline"><p></del>Here are a few extra pages that may help determine if the error you are seeing is a bug in engine or a compatibility error with the specific device you are using. <del class="diffchange diffchange-inline"></p></del></div></td><td colspan="2"> </td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[Unreal:Android Device Compatibility|Android Device Compatibility]]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[Unreal:Android Device Compatibility|Android Device Compatibility]]</div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[Unreal:IOS Device Compatibility|IOS Device Compatibility]]</div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div>* [[Unreal:IOS Device Compatibility|IOS Device Compatibility]]</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">|</del>}</div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">}</ins>}</div></td></tr>
<tr><td class='diff-marker'>−</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #ffe49c; vertical-align: top; white-space: pre-wrap;"><div><del class="diffchange diffchange-inline">'''This page is currently under development and will be populated as we find more common mobile development bugs/crashes. Thank you for your understanding.'''</del></div></td><td class='diff-marker'>+</td><td style="color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #a3d3ff; vertical-align: top; white-space: pre-wrap;"><div><ins class="diffchange diffchange-inline">__TOC__</ins></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><h1>Windows</h1></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><h1>Windows</h1></div></td></tr>
<tr><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><h2>Android</h2></div></td><td class='diff-marker'> </td><td style="background-color: #f8f9fa; color: #222; font-size: 88%; border-style: solid; border-width: 1px 1px 1px 4px; border-radius: 0.33em; border-color: #eaecf0; vertical-align: top; white-space: pre-wrap;"><div><h2>Android</h2></div></td></tr>
</table>TkTechhttps://wiki.vg/index.php?title=Unreal:Mobile_Development_Troubleshooting_Guide&diff=15405&oldid=prevTkTech: Created page with " <em>This page is currently under construction, more errors and solutions will be added over time. </em> __ToC__ Category:Troubleshooting {| id="mp-upper" style="width: 1..."2020-04-02T04:00:19Z<p>Created page with " <em>This page is currently under construction, more errors and solutions will be added over time. </em> __ToC__ <a href="/index.php?title=Category:Troubleshooting&action=edit&redlink=1" class="new" title="Category:Troubleshooting (page does not exist)">Category:Troubleshooting</a> {| id="mp-upper" style="width: 1..."</p>
<p><b>New page</b></p><div><br />
<em>This page is currently under construction, more errors and solutions will be added over time. </em><br />
__ToC__<br />
<br />
[[Category:Troubleshooting]]<br />
{| id="mp-upper" style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"<br />
| class="MainPageBG" style="width:100%; border:0px solid #4C4C4E; padding:2px 5px 5px; background:#F0F0F0; vertical-align:top; color:#000000;" |<br />
{| id="mp-left" style="width:100%; vertical-align:top; background:#e2e3e4;"<br />
<br />
{| style="width:100%; border:none; background:none;"<br />
| style="width:280px; text-align:center; white-space:nowrap; color:#000;" |<br />
<div style="font-size:170%; text-align:center; border:none; margin:2 px ; padding:2px; color:#000;font-weight:bold;">Mobile Development Troubleshooting Guide</div><br />
|}<br />
Here is your one stop shop to find solutions to the most common mobile development and packaging . Take a look to see if the problems you are experiencing are listed and if so what steps you can take to fix the bug. If these fixes do not work, there will be a list of information needed when you make a post on the '''[http://answers.unrealengine.com Answerhub]''' detailing your specific error. <br />
|}<br />
<div class="action"><br />
{| id="mp-upper" style="width: 100%; margin:4px 0 0 0; background:none; border-spacing: 0px;"<br />
| class="MainPageBG" style="width:100%; border:0px solid #4C4C4E; background:#e9eff4; vertical-align:top; color:#000000;" |<br />
{| id="mp-right" style="width:100%; vertical-align:top; background:#e9eff4;"<br />
|-<br />
| style="padding:2px;" | <h2 id="mp-dyk-h2" class="heading">Additional Resources</h2><br />
|-<br />
|}<br />
<p>Here are a few extra pages that may help determine if the error you are seeing is a bug in engine or a compatibility error with the specific device you are using. </p><br />
<br />
* [[Unreal:Android Device Compatibility|Android Device Compatibility]]<br />
* [[Unreal:IOS Device Compatibility|IOS Device Compatibility]]<br />
|}<br />
'''This page is currently under development and will be populated as we find more common mobile development bugs/crashes. Thank you for your understanding.'''<br />
<h1>Windows</h1><br />
<h2>Android</h2><br />
<br />
<h3>Build Failing:</h3><br />
<ol><br />
<li>Be sure that you are using Visual Studio 2013</li><br />
<li>Did you follow the SDK Documentation? (Found [https://docs.unrealengine.com/latest/INT/Platforms/Android/GettingStarted/1/index.html here])</li><br />
<ul><br />
<li>If not, Re-installation of SDK may be necessary?</li><br />
</ul><br />
<li>Did you download the correct [[Unreal:Android Device Compatibility|Drivers]] for your device?</li> <br />
<li>Create a Bug Report on [https://answers.unrealengine.com/ Answerhub]</li><br />
</ol><br />
<br />
<h3>Not Deploying to the Device</h3><br />
<ol><br />
<li>Is your [[Unreal:Android Device Compatibility|Device Supported?]]</li><br />
<li>Is the phone on [https://docs.unrealengine.com/latest/INT/Platforms/Android/GettingStarted/2/index.html Developer Mode]?</li><br />
<li>Do you have the correct [[Unreal:Android Device Compatibility|Drivers]] installed? (Located in the Epic Games Device List graph)</li><br />
<li>Create a Bug report on [https://answers.unrealengine.com/ Answerhub]</li><br />
</ol><br />
<br />
<h3>Crashing Once Deployed on the Device</h3><br />
<ol><br />
<li>Monitor Logs (after downloading the Android SDK, You can find this .bat file by using this pathing: NVPACK\android-sdk-windows\tools. Double click on the file labeled ‘Monitor’)</li><br />
<ul><br />
<li>These logs will be vital when writing a Bug Report</li><br />
</ul><br />
<li>Create a Bug Report on [https://answers.unrealengine.com/ Answerhub]</li><br />
</ol><br />
<br />
<h3>Screen is Black, but Analogs are Showing</h3><br />
<ol><br />
<li>Is your [[Unreal:Android Device Compatibility|Device Supported?]]? </li><br />
<li>Create a Bug Report on [https://answers.unrealengine.com/ Answerhub]</li><br />
</ol><br />
<br />
<h3>Dynamic Shadows are not Rendering Properly:</h3><br />
<ol><br />
<li>Is the Directional Light in the project set to Movable?</li><br />
<li>Create a Bug Report on [https://answers.unrealengine.com/ Answerhub]</li><br />
</ol><br />
<br />
<h3>Materials not Showing Correctly:</h3><br />
<ol><br />
<li>[https://docs.unrealengine.com/latest/INT/Platforms/Mobile/Materials/index.html Materials for Mobile Platforms]</li><br />
<li>Create a Bug report on [https://answers.unrealengine.com/ Answerhub]</li><br />
</ol><br />
<br />
<h3>Android Missing .so File</h3><br />
<p>Android missing .so file to launch or package (ERROR: Can't make an APK without the compiled .so [C:\Program Files\Epic Games\4.6\Engine\Binaries\Android\UE4Game-x86-es2.so])</p><br />
<br />
<!--Numbered list--><br />
<ol><br />
<li>Solution: Open Project Setting and in Platforms/Android/Build uncheck "Support x86"</li><br />
<!--Bullet list--><br />
<li>Search the [https://answers.unrealengine.com/ Answerhub] for similar issues.</li><br />
<li>Post your issue on the [https://answers.unrealengine.com/ Answerhub] (We will need the following information).</li><br />
<ul><br />
<li>Crash logs</li><br />
<li>dxdiag</li><br />
<li>Engine version</li><br />
<li>The exact type of mobile device (Example: Samsung Galaxy S3)</li><br />
<li>The exact version of the Operating System being used on the device</li><br />
<li>Can it be reproduced in a clean project?</li><br />
<li>If it can be reproduced, we will need a detailed list of steps to reproduce the issue on our end</li><br />
</ul><br />
</ol><br />
<br />
<br />
<h3>Touch Events Cause Crash</h3><br />
<p>Error that caused crashes on Android when Touch events were called too early</p><br />
<br />
<ol><br />
<!--Numbered List--><br />
<li>Solution: Issue was fixed in 4.6.1</li><br />
<!--Bullet list--><br />
<li>Search the [https://answers.unrealengine.com/ Answerhub] for similar issues.</li><br />
<li>Post your issue on the [https://answers.unrealengine.com/ Answerhub] (We will need the following information).</li><br />
<ul><br />
<li>Crash logs</li><br />
<li>dxdiag</li><br />
<li>Engine version</li><br />
<li>The exact type of mobile device (Example: Samsung Galaxy S3)</li><br />
<li>The exact version of the Operating System being used on the device</li><br />
<li>Can it be reproduced in a clean project?</li><br />
<li>If it can be reproduced, we will need a detailed list of steps to reproduce the issue on our end</li><br />
</ul><br />
</ol><br />
<br />
<h3>Load UAnimBlueprint Crash</h3><br />
<p>Load UAnimBlueprint crash on Android device</p><br />
<br />
<!--Numbered list--><br />
<ol><br />
<li>Solution: bDontLoadBlueprintOutsideEditor= false</li><br />
<!--Bullet list--><br />
<li>Search the [https://answers.unrealengine.com/ Answerhub] for similar issues.</li><br />
<li>Post your issue on the [https://answers.unrealengine.com/ Answerhub] (We will need the following information).</li><br />
<ul><br />
<li>Crash logs</li><br />
<li>dxdiag</li><br />
<li>Engine version</li><br />
<li>The exact type of mobile device (Example: Samsung Galaxy S3)</li><br />
<li>The exact version of the Operating System being used on the device</li><br />
<li>Can it be reproduced in a clean project?</li><br />
<li>If it can be reproduced, we will need a detailed list of steps to reproduce the issue on our end</li><br />
</ul><br />
</ol><br />
<br />
<h3>Unimplemented OpenGL ES API</h3><br />
<p>Galaxy S3 mini: called unimplemented OpenGL ES API</p><br />
<br />
<ol><br />
<!--Numbered List--><br />
<li>Solution: Galaxy S3 mini is not supported</li><br />
<!--Bullet list--><br />
<li>Search the [https://answers.unrealengine.com/ Answerhub] for similar issues.</li><br />
<li>Post your issue on the [https://answers.unrealengine.com/ Answerhub] (We will need the following information).</li><br />
<ul><br />
<li>Crash logs</li><br />
<li>dxdiag</li><br />
<li>Engine version</li><br />
<li>The exact type of mobile device (Example: Samsung Galaxy S3)</li><br />
<li>The exact version of the Operating System being used on the device</li><br />
<li>Can it be reproduced in a clean project?</li><br />
<li>If it can be reproduced, we will need a detailed list of steps to reproduce the issue on our end</li><br />
</ul><br />
</ol><br />
<br />
<h3>AutomationTool Unable to Run</h3><br />
<p>Packaging (Android (All)): BUILD FAILED AutomationTool was unable to run successfully.</p><br />
<br />
<ol><br />
<!--Numbered List--><br />
<li>Solution: http://www.youtube.com/watch?v=e9YApCIx18Q </li><br />
<!--Bullet list--><br />
<li>Search the [https://answers.unrealengine.com/ Answerhub] for similar issues.</li><br />
<li>Post your issue on the [https://answers.unrealengine.com/ Answerhub] (We will need the following information).</li><br />
<ul><br />
<li>Crash logs</li><br />
<li>dxdiag</li><br />
<li>Engine version</li><br />
<li>The exact type of mobile device (Example: Samsung Galaxy S3)</li><br />
<li>The exact version of the Operating System being used on the device</li><br />
<li>Can it be reproduced in a clean project?</li><br />
<li>If it can be reproduced, we will need a detailed list of steps to reproduce the issue on our end</li><br />
</ul><br />
</ol><br />
<br />
<br />
<h3>Error Exporting to Android</h3><br />
<p>Error Exporting to Android Platform (Software Development Kit (SDK) not found. Please intall the SDK for the Android target platform)</p><br />
<br />
<ol><br />
<!--Numbered List--><br />
<li>Solution: Make sure nvpack is properly installed </li><br />
<!--Bullet list--><br />
<li>Search the [https://answers.unrealengine.com/ Answerhub] for similar issues.</li><br />
<li>Post your issue on the [https://answers.unrealengine.com/ Answerhub] (We will need the following information).</li><br />
<ul><br />
<li>Crash logs</li><br />
<li>dxdiag</li><br />
<li>Engine version</li><br />
<li>The exact type of mobile device (Example: Samsung Galaxy S3)</li><br />
<li>The exact version of the Operating System being used on the device</li><br />
<li>Can it be reproduced in a clean project?</li><br />
<li>If it can be reproduced, we will need a detailed list of steps to reproduce the issue on our end</li><br />
</ul><br />
</ol><br />
<br />
<h3>Orientation Trouble</h3><br />
<p>Incorrect Orientation for Download Background</p><br />
<br />
<ol><br />
<!--Numbered List--><br />
<li>Solution: Replace the image with a 1280x720 image. Copy the downloader_progress.xml in Engine/Build/Java/res/layout to your project's Build/Android/res/layout (make the directories as needed). Edit downloader_progress.xml and change the orientation="vertical" to "horizontal".<br />
<li>Similar [https://answers.unrealengine.com/questions/436788/landscape-oriented-download-background-android.html Answerhub] issue.</li><br />
<li>Post your issue on the [https://answers.unrealengine.com/ Answerhub] (We will need the following information).</li><br />
<ul><br />
<li>Crash logs</li><br />
<li>dxdiag</li><br />
<li>Engine version</li><br />
<li>The exact type of mobile device (Example: Samsung Galaxy S3)</li><br />
<li>The exact version of the Operating System being used on the device</li><br />
<li>Can it be reproduced in a clean project?</li><br />
<li>If it can be reproduced, we will need a detailed list of steps to reproduce the issue on our end</li><br />
</ul><br />
</ol><br />
<br />
<h3>Launch Failure</h3><br />
<p>Andriod Launch Failure (The system cannot find the path specified.)</p><br />
<br />
<ol><br />
<!--Numbered List--><br />
<li>Solution: Try to reinstall the Android SDK. If you have not previously done so, you can find documentation here on how to set it up: https://docs.unrealengine.com/latest/INT/Platforms/Android/GettingStarted/1/index.html</li><br />
<li>Search the [https://answers.unrealengine.com/ Answerhub] for similar issues.</li><br />
<li>Post your issue on the [https://answers.unrealengine.com/ Answerhub] (We will need the following information).</li><br />
<ul><br />
<li>Crash logs</li><br />
<li>dxdiag</li><br />
<li>Engine version</li><br />
<li>The exact type of mobile device (Example: Samsung Galaxy S3)</li><br />
<li>The exact version of the Operating System being used on the device</li><br />
<li>Can it be reproduced in a clean project?</li><br />
<li>If it can be reproduced, we will need a detailed list of steps to reproduce the issue on our end</li><br />
</ul><br />
</ol><br />
<br />
<h3>Asus Transformer TF700T: Screen Garbled on Deploy</h3><br />
<p>Asus Transformer TF700T is recognized by the engine, but when pushing to deploy the screen on the tablet looks garbled.</p><br />
<br />
<ol><br />
<!--Numbered List--><br />
<li>Solution: Disabled Mobile HDR and Use Android DXT</li><br />
<!--Bullet list--><br />
<li>Search the [https://answers.unrealengine.com/ Answerhub] for similar issues.</li><br />
<li>Post your issue on the [https://answers.unrealengine.com/ Answerhub] (We will need the following information).</li><br />
<ul><br />
<li>Crash logs</li><br />
<li>dxdiag</li><br />
<li>Engine version</li><br />
<li>The exact type of mobile device (Example: Samsung Galaxy S3)</li><br />
<li>The exact version of the Operating System being used on the device</li><br />
<li>Can it be reproduced in a clean project?</li><br />
<li>If it can be reproduced, we will need a detailed list of steps to reproduce the issue on our end</li><br />
</ul><br />
</ol><br />
<br />
<h2>iOS</h2><br />
'''**When building on a Windows machine, you are going to need to have [https://www.apple.com/itunes/ iTunes] available**'''<br />
<br />
<h3>Build Failing:</h3><br />
<br />
<ol><br />
<li>Did you ‘Trust’ your PC on the iOS device?</li><br />
<li>Did you ‘Trust’ the device on your PC via iTunes?</li><br />
<li>Have you entered your Provisions and/or Certificate in the Project Settings>iOS section?</li><br />
<li>Do the Provisions and/or Certificate section have red x’s or green checks?</li><br />
<li>Are you able to recreate this issue on a Blank Template Project?</li><br />
<li>Create a Bug report on the [https://answers.unrealengine.com/ Answerhub] (See Creating a Bug Report below)</li><br />
</ol><br />
<br />
<h3>Not Deploying to the Device:</h3><br />
<ol><br />
<li>Did you ‘Trust’ your PC on your iOS device?</li><br />
<li>Did you Trust the device on your PC, via iTunes?</li><br />
<li>Have you entered your Provisions and/or Certificate in the Project Settings>iOS section?</li><br />
<li>Do the Provisions and/or Certificate section have red x’s or green checks?</li><br />
<li>Are you able to recreate this issue on a Blank Template Project?</li><br />
<li>If it is still occurring:</li><br />
<ul><br />
<li>Create a Bug Report on the [https://answers.unrealengine.com/ Answerhub]. (See ‘Creating a Bug Report’ below)</li><br />
</ul><br />
</ol><br />
<br />
<h3>Crashing Once Deployed to the Device:</h3><br />
<ol><br />
<li>Would you be able to replicate this issue on a blank template project?</li><br />
<ul><br />
<li>If so, could you provide steps to reproduce the issue?</li><br />
</ul><br />
<li>Would you be able to provide the logs from the device? (See below for how to acquire the logs needed)</li><br />
<li>Create a Bug Report on the [https://answers.unrealengine.com/ Answerhub]. (See ‘Creating a Bug Report’ below)</li><br />
</ol><br />
<br />
<h3>Screen is Black, but Analogs are Showing:</h3><br />
<ol><br />
<li>Have you built your lighting/lightmass?</li><br />
<li>Make sure your Default/Startup Map is set correctly in ‘Project Settings’</li><br />
<li>Create a Bug Report on the [https://answers.unrealengine.com/ Answerhub]. (See ‘Creating a Bug Report’ below)</li><br />
</ol><br />
<br />
<h3>Dynamic Shadows not Rendering Properly:</h3><br />
<ol><br />
<li>Change Directional light from ‘Stationary’ to ‘Movable’</li><br />
<li>Character has ‘Cast Dynamic Shadow’ checked</li><br />
<li>Have you built lighting?</li><br />
</ol><br />
<br />
<h3>Materials or Textures rendering Black or Splotchy</h3><br />
<ol><br />
<li>What is the normal intensity of your material?</li><br />
<li>Are the texture samples formatted correctly for mobile?</li><br />
<li>Uncheck the ‘Allow Static Lighting for Normal Maps’ within the ‘Project Settings’</li><br />
</ol><br />
<br />
<h1>Mac</h1><br />
<h2>Android</h2><br />
<br />
'''<p>Currently, Mac is unable to deploy to Android devices.</p>'''<br />
<h2>iOS</h2><br />
<br />
<h3>Build Failing:</h3><br />
<ol><br />
<li>Have you entered your Provisions and/or Certificate in the Project Settings>iOS section?</li><br />
<li>Do the Provisions and/or Certificate section have red x’s or green checks?</li><br />
<li>Are you able to recreate this issue on a Blank Template Project?</li><br />
<li>Create a Bug report on the [https://answers.unrealengine.com/ Answerhub] (See Creating a Bug Report below)</li><br />
</ol><br />
<br />
<h3>Not Deploying to the Device:</h3><br />
<ol><br />
<li>Have you entered your Provisions and/or Certificate in the Project Settings>iOS section?</li><br />
<li>Do the Provisions and/or Certificate section have red x’s or green checks?</li><br />
<li>Are you able to recreate this issue on a Blank Template Project?</li><br />
<li>Create a Bug report on the [https://answers.unrealengine.com/ Answerhub] (See Creating a Bug Report below)</li><br />
</ol><br />
<br />
<h3>Screen is Black, but Analogs are Showing:</h3><br />
<ol><br />
<li>Have you built your lighting/lightmass?</li><br />
<li>Make sure your Default/Startup Map is set correctly in ‘Project Settings’</li><br />
<li>Create a Bug Report on the [https://answers.unrealengine.com/ Answerhub]. (See ‘Creating a Bug Report’ below)</li><br />
</ol><br />
<br />
<h3>Dynamic Shadows not Rendering Properly:</h3><br />
<ol><br />
<li>Change Directional light from ‘Stationary’ to ‘Movable’</li><br />
<li>Character has ‘Cast Dynamic Shadow’ checked</li><br />
<li>Have you built lighting?</li><br />
</ol><br />
<br />
<h3>Materials or Textures rendering Black or Splotchy</h3><br />
<ol><br />
<li>What is the normal intensity of your material?</li><br />
<li>Are the texture samples formatted correctly for mobile?</li><br />
<li>Uncheck the ‘Allow Static Lighting for Normal Maps’ within the ‘Project Settings’</li><br />
</ol><br />
<br />
<h1>Linux</h1><br />
<h2>Android</h2><br />
<!--<h3>Problem1</h3><br />
<p>This is a description of the problem - provide relevant link if necessary</p><br />
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<!--Numbered list--><br />
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<li>Solution2</li><br />
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<li>Answerhub</li><br />
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<!--<br />
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<ol><br />
--><br />
<!--Numbered List--><br />
<!--<br />
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<li>Solution2</li><br />
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<h2>iOS</h2><br />
<!--<br />
<h3>Problem1</h3><br />
<p>This is a description of the problem - provide relevant link if necessary</p><br />
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<h1>Additional Information</h1><br />
<h2>Creating a Bug Report</h2><br />
<ul><br />
<li>Is the mobile device Android or iOS?</li><br />
<li>What is the exact device they are using and what version is that device on?</li><br />
<li>Would you be able to reproduce this issue on a Blank Template Project?</li><br />
<li>What version of the Engine are you using and is that version a binary or source build?</li><br />
<li>What engine version did you first see this error occurring?</li><br />
<li>Would you be able to reproduce this issue on a blank template project?</li><br />
<li>If there is a crash, would it be occurring when opening the application on the device of while packaging the project?</li><br />
<li>Be sure to include any build failed logs or any logs that may help to understand what may be occurring.</li> <br />
<li>If the application is crashing on an Android device, include the Monitor Logs. (Need to add a link for how to obtain the monitor logs)</li><br />
</ul><br />
<h2>How to get logs off of an iOS device</h2><br />
<br />
<h3>Windows:</h3><br />
<ul><br />
<li>Open iPhonePackager (Engine/Binaries/DotNET/IOS)</li><br />
<li>Select a uproject file (Optional)</li><br />
<li>Select the Advance Tools tab</li><br />
<li>Select Other Deployment Tools…</li><br />
<li>Select Backup Documents…</li><br />
<li>Select the IPA for the game you wish to get a log for</li><br />
<li>The documents directory data will then be copied to Engine/Binaries/DotNET/IOS/IOS_Backups or GameDir/IOS_Backups if a uproject was selected</li><br />
<li>The log can then be found at IOS_Backups/Game/Saved/Logs</li><br />
</ul><br />
<h3>Mac:</h3><br />
<ul><br />
<li>Open Xcode (Install Xcode if you have not already)</li><br />
<li>Open Window|Devices</li><br />
<li>Select the device you want to get the log off of</li><br />
<li>Select the app you want to get the log from</li><br />
<li>Select the gear icon under the app list</li><br />
<li>Select Download Container</li><br />
<li>Select a location for the container file</li><br />
<li>Navigate to the file via Finder</li><br />
<li>Right click and select Show Package Contents</li><br />
<li>Navigate to the location of the log (AppData/Documents/Game/Saved/Logs/)</li><br />
</ul></div>TkTech